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Nikky Green Chiropractic – Privacy Notice
Last updated: 4 September 2026
Nikky Green Chiropractic is committed to protecting your privacy and handling your personal information responsibly and securely.
This privacy notice explains what personal information we collect, why we collect it, how we use it and your rights in relation to your personal information.
Who we are
Nikky Green Chiropractic provides chiropractic services from our clinic in Rolleston, near Southwell, Nottinghamshire.
For the purposes of UK data protection law, Nikky Green Chiropractic is responsible for the personal information described in this notice.
Contact:
Nikky Green Chiropractic
Rolleston, Nottinghamshire
Email: [INSERT PRACTICE EMAIL]
Website: nikkygreenchiropractic.com
Information we collect
Depending on how you contact us and the services you receive, we may collect information including:
- your name and contact details, such as telephone number and email address;
- information you provide when making an enquiry or requesting an appointment;
- appointment and correspondence information;
- information necessary to provide chiropractic services; and
- health and medical information where appropriate as part of your care.
Health information is treated as special category personal data and is handled with additional care.
Facebook and Instagram enquiries
If you submit an enquiry through one of our Facebook or Instagram advertisements or forms, we may receive the information you choose to provide, such as your name, telephone number and email address.
We use this information to respond to your enquiry, provide information about our services and, where requested, discuss appointment options.
Submitting an enquiry does not automatically add you to a general marketing mailing list.
Meta may separately process information about your use of Facebook or Instagram in accordance with its own privacy policies.
How we use your information
We may use personal information to:
- respond to enquiries;
- arrange, manage and communicate about appointments;
- provide chiropractic services;
- maintain appropriate clinical and business records;
- communicate with you regarding your care;
- meet our professional, regulatory, legal and insurance obligations; and
- administer and protect our business.
Our lawful basis for using your information
The lawful basis we rely upon depends on why we are processing your information. This may include taking steps at your request before providing a service, performing our agreement with you, complying with legal obligations and our legitimate interests in operating and administering the practice.
Where we process health or other special category information, we will also rely upon an appropriate condition under UK data protection law applicable to the provision and management of healthcare and/or our legal and professional obligations.
Where consent is specifically required, we will ask for it.
Marketing
We will not use information supplied through an enquiry form to send unrelated electronic marketing simply because you made an enquiry.
If we wish to send you marketing communications requiring consent, we will obtain the appropriate permission. You can withdraw that permission at any time.
Sharing your information
We do not sell your personal information.
We may share information where necessary with organisations or individuals involved in providing or supporting our services, including IT and practice-management service providers and professional advisers.
Clinical information may also be shared with other healthcare professionals where appropriate and lawful, for example in connection with your care.
We may disclose information where required by law or where necessary to establish, exercise or defend legal claims.
Where third-party service providers process information on our behalf, we take appropriate steps to ensure personal information is protected.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, regulatory, professional and insurance requirements.
Clinical records may need to be retained for longer periods than general enquiries.
Information from an enquiry that does not result in treatment will not be retained indefinitely and will be securely deleted when it is no longer reasonably required.
Keeping your information secure
We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Your rights
Depending on the circumstances, data protection law gives you rights concerning your personal information. These can include rights to:
- obtain a copy of information we hold about you;
- ask us to correct inaccurate information;
- request deletion of information in certain circumstances;
- restrict or object to certain processing; and
- withdraw consent where processing is based on consent.
Some rights are subject to legal exceptions, including requirements relating to clinical records.
To exercise your rights, contact us using the details above.
Complaints
If you have concerns about how we handle your personal information, please contact Nikky Green Chiropractic first so that we can try to resolve them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Changes to this notice
We may update this privacy notice when our services, systems or legal obligations change. The latest version will be published on our website.